Privacy policy

Effective date: September 13, 2025

Introduction
Pilra (“we,” “our,” “us”) operates the website https://pilra.top and provides products designed for children’s comfort and safety, including pajama sets. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or purchase our products. We respect your privacy and are committed to handling your data responsibly, transparently, and in compliance with applicable privacy laws in the United States and abroad.

By accessing our website, placing an order, or engaging with our services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we recommend discontinuing use of our website and services.

Information we collect
We collect the following categories of personal information:

  • Personal identifiers: name, email address, shipping and billing address, phone number.

  • Payment details: credit or debit card information, processed securely via third-party payment processors. We do not store complete card details.

  • Order history: product details, quantities, purchase dates, and delivery information.

  • Account information (if applicable): username, login credentials, and preferences.

  • Device and technical data: IP address, browser type, operating system, and pages visited.

  • Cookies and tracking technologies: data collected to improve user experience, marketing effectiveness, and website performance.

How we use your information
We use collected information for the following purposes:

  • To process and deliver orders.

  • To provide order confirmations, shipping updates, and customer support.

  • To improve website functionality and user experience.

  • To personalize product recommendations and marketing.

  • To detect and prevent fraudulent transactions.

  • To comply with legal and regulatory requirements.

Cookies and tracking
Cookies are small text files stored on your device that help us recognize your preferences and provide personalized experiences. We use cookies for:

  • Essential operations: enabling shopping cart and checkout functionality.

  • Performance analytics: tracking website usage to improve content and navigation.

  • Marketing and advertising: delivering relevant promotions through third-party platforms.

You may disable cookies in your browser settings, though doing so may limit the functionality of our website.

Sharing of information
We value your trust and do not sell personal data to third parties. However, we may share information with:

  • Service providers: logistics partners, payment processors, and IT providers who support our business.

  • Legal authorities: if required to comply with law, regulation, or valid governmental requests.

  • Business transfers: in the event of a merger, acquisition, or restructuring, your information may be transferred to the new entity.

Children’s privacy
Our products are intended for children, but our website is directed toward parents and legal guardians making purchases. We do not knowingly collect personal information from children under the age of 13. If we discover such data has been submitted, it will be deleted immediately. Parents may contact us at service@pilra.top to request removal of their child’s information.

Security of your information
We implement reasonable technical and organizational measures to safeguard personal information, including encryption of sensitive data and restricted access to customer records. While we strive for robust security, no method of electronic transmission is completely secure, and we cannot guarantee absolute protection of your data.

Data retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once data is no longer needed, it is securely deleted or anonymized.

Your rights
Depending on your location, you may have the following rights regarding your personal data:

  • Access: request details about the information we hold.

  • Correction: update or correct inaccuracies.

  • Deletion: request removal of certain information.

  • Restriction: limit processing of your data.

  • Portability: request a copy of your data in a machine-readable format.

  • Opt-out: decline marketing communications at any time.

To exercise these rights, contact us at service@pilra.top. We may require identity verification before fulfilling your request.

Marketing communications
With your consent, we may send newsletters or promotions about new children’s pajama designs, seasonal offers, or parenting tips. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

International data transfers
If you are located outside the United States, your data may be transferred to and processed in the U.S. or other jurisdictions where privacy laws may differ. By using our website, you consent to such transfers.

Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies.

Policy updates
This Privacy Policy may be revised to reflect changes in practices, laws, or technology. Updates will be posted on https://pilra.top with the revised Effective date clearly stated.

Contact information
For privacy-related questions, please reach out to us: